Essential Holiday Information:

Our Prices

The basic price of out travel arrangements include

• Return economy flights at our standard far, from a UK departure point.
• Return 2nd class rail/postbus/funicular to your chosen region.
• Return local transfer to your hotel.
• The service of a resort Representative at your destination in most resorts.
• Accommodation as described and confirmed on your invoice.
• 24 hour emergency number while you are away.
• Financial protection provided by ATOL bonding (see Booking Conditions section A1)
• All obligatory transport taxes or surcharges known at the time of printing.
• All obligatory service charges 7 VAT where it applies.
• Standard Travel Pack (no map or guidebook).

Prices do not include

• The cost of travelling from alternative UK departure points or modes of transport.
• The cost of travel at a higher fare, once capacity at our standard fare is sold out.
• Transfers to and from your holiday accommodation or car hire, unless otherwise stated.
• Seasonal, including pubic holiday, midweek or weekend supplements and special event supplements such as our trade fair or festival dates. In all these instances, the supplement you pay will be confirmed before you book.
• Expenses you incur at your accommodation such as safety deposit box, external phone calls, cleaning, meals, spa, or optional leisure facilities, car parking etc...
• Personal holiday insurance.

Travel & Stay Options & Prices

Holiday prices are influenced by a variety of factors, particularly depending on the type of travel option you book. It is not possible to show the supplements and fares for all our different travel arrangements due to the range of travel options available. We can usually offer you a choice of travel options and dates/times of travel. You will also find our transport providers may offer a choice of seat classes or upgrade options - your travel agent will be able to confirm the current prices.

Flights- the prices we show for Scheduled flights are based upon the lowest fare available. The airlines will limit the number of seats available at these prices by flight and date of travel. If the price shown in the brochure is not available when you book, we will offer you the next best seat price. The price includes current taxes (such as air passenger duty), aircraft insurance, security, fuel and other associated costs known at the time of booking. Our prices are affected by changes in these costs.

Eurotunnel- the prices we show for self-drive holidays by Eurotunnel are based on pff peak return travel for one standard sized car (400cm x168cm) and up to 5 passengers. larger vehicles or more passengers will incur an additional charge. Our package prices represent the lowest fares available but Eurotunnel will limit availability of bookings at these prices by date and time of travel. If the price shown is not available when you book, we will offer you the next best price.

Eurostar- the prices shown for Eurostar are based on Standard Class departures from London St. Pancras International. Our package prices are based on the lowest fares available, subject to availability.

Accommodation Supplements & Reductions

Hotel prices are shown per person (based on two sharing) in a standard twin or double room for the number of nights as stated in the accommodation description. Hoteliers may also require a minimum length of stay at certain time sof the year. We reserve the right to change prices. We reserve the right to alter prices and introduce supplements - we'll let you know any applicable supplements and the total price of your holiday on enquiry.

Local Charges

At some accommodation certain amenities may carrie a local charge. Unless we have stated that a service or facility is ‘free’ in our accommodation descriptions, you may be asked to pay a charge. Here are a few examples of what you might expect to pay for locally, but always check first as there may be others.
• Property owners may charge guests to use sun loungers / parasols around swimming pools  • Daily car parking charge at some hotels/apartments. • Entertainment and activities away from your accommodation. • Highchairs, cots, hotel run Children’s Clubs and meals for infants. • Meals and beverages from restaurants and bars at your accommodation. • Safety deposit facilities, room service, mini-bar, TV/ satellite TV, telephone calls, air-conditioning and sea views. • Facilities and equipment such as spas, whirlpools, indoor pools, sauna, table tennis, billiards and darts and other sporting equipment.

Extra Charges - before booking

Please note carefully, as we indicate underneath the price panels, prices include an amount to cover our current fuel charges known at the time our brochure is produced. You should be aware that these charges and costs may change between date of publication of this brochure and the time of travel. We reserve the right to alter prices and
introduce fuel supplements where changes in fuel costs occur. Furthermore, although we have included in our prices an extra charge to cover aviation, security, aircraft insurance and other associated costs, you should be aware that these charges and costs may change between the date of publication of this brochure and the time of travel. Since all these costs are beyond our control and subject to further changes, we reserve the right to pass on any additional charges to you and they will be added and shown separately at the time of booking. We reserve the right to change prices, prices can go up or down. Please therefore check carefully the total costing, including any additional charges, with us or your agent before you book.

Surcharges – price increases after booking
We reserve the right to surcharge - please refer to our Booking Conditions for details

Exchange Rates

The price of your holiday was calculated using the following exchange rates quoted in the "Financial Times Guide to World Currencies" on 30/9/2008 in relation to the following currencies: CHF 1.9987

Infant and Child Ages & Prices

• Definitions of a child in terms of age are standard: an ‘infant’ is under 2 and a ‘child’ is between 2 and 11 on the date of travel. • A ‘child’ must take up a seat.
• An ‘infant’ will sit on an adult’s lap for the duration of the journey.
• A hotel’s definition of a ‘child’ can and does vary.
• Any child ages you provide must be applicable to the relevant date of departure. If a child is older on the date of departure than originally specified at the time of booking, they may no longer qualify for a child price and you will have to pay the full adult fare, plus any relevant administrative fees, before the party can travel. Please check carefully with us or your travel agent before booking.

Child reductions

• Children prices will be calculated to include reduced travel prices and accommodation discounts where applicable. Where children receive a discount, your travel advisor will calculate the best possible rate for you. We do not offer standardised child discounts.
• Infants aged 0-3 years not occupying a seat and travelling on Eurostar go free in standard or leisure select. Each child aged 4- 11 years occupying a seat and travelling on Eurostar pays a child price.
• Children aged 2-11 years travelling by air pay 60% of the adult price dependent on scheduled airline, please note that there is no child reduction on low cost airlines.
Please note that children aged 12 years and over will have to pay the adult price. Child prices are based on children sharing a room with two full-fare paying adults.

Discount Offers

Where we make discounts available on our holiday prices, these may vary on a daily basis and are subject to change without notice. We also reserve the right to withdraw discounts completely. For latest discounts consult your travel agent.

Transfers

Where transfers are pre-booked between the airport and your hotel, you will be allocated a seat in a coach, mini bus or private car. Please note that there will be no representative on the coach but your itinerary will include details about your coach pick up point.

Extra Nights

Subject to availability, you can stay as long as you like (provided you return before the last return date shown in this brochure). All extended durations are strictly subject to availability. Don't forget to ensure your holiday insurance covers the full duration of your stay.

Before you book

Special Offers : Most of offers shown in our brochure are dependent on certain conditions being fulfilled. These are carefully detailed against the offer but please ask if you are unsure. Some offers must be booked at the time you make your reservation. Others are subject to availability on your arrival at the hotel but must be requested when you
book the holiday. To gain the best from the offers featured please read the conditions carefully. Please note that some of the offers cannot be combined.

Free Night Offers: To benefit from a free night offer, your stay must include consecutive nights and satisfy all the qualifying dates and details shown. The free night is usually either the last night of your stay, or Sunday, if applicable.

The properties, prices, offers and travel arrangements described in this brochure do not apply to groups. Not all featured properties are suitable, or indeed accept, group bookings (usually, but not necessarily defined as 10 or more people). Our Group Travel team will be happy to advise on suitability, provide a price quotation and tell you if special
deposit terms apply.

Health Precautions

Health facilities, hygiene and disease risks vary worldwide. You should take health advice about your specific needs as early as possible.  Sources of information include the following websites: www.fco.gov.uk, www.hpa.org.uk and www.nathnac.org.uk your General Practitioner or a specialist clinic.

Travel Advice

The Foreign and Commonwealth Travel Advice Unit issues and frequently updates advice for those travelling outside the UK. The advice includes general warnings and specific information for the benefit of travellers. Ask your travel agent for details of any current advice for the country or countries which you plan to visit when you book your holiday. You are also advised to check this information before you go by accessing the latest Travel Advice on www.fco.gov.uk, alternatively e-mail traveladvicepublicenquiries@fco.gov.uk or telephone the Foreign Office Travel Advice Unit on 0845 850 2829.

Disabled Travellers

The majority of overseas accommodation, overseas transport (including transfers) and other holiday services provided overseas are not equipped to cater for the needs of many disabled holidaymakers. Furthermore the natural terrain and the layout of some resorts can sometimes make life difficult for wheelchair users. It is therefore important, if you have any disability, that the appropriate enquiries are made about the suitability of particular accommodation, resorts, transport and services, and that you are fully satisfied you have made the correct choice before you book and confirm your holiday.

Please note: if special arrangements need to be made for you an extra charge may have to be levied. We cannot be held responsible if you fail to tell us about special needs/requirements that will affect your holiday experience and this means we will not compensate you.

For customers who require support or advice prior to booking, please contact the Special Needs Team on 0800 1073409. This is a dedicated telephone line for special needs enquiries and we are unable to transfer calls to other departments.

Passports & Visas

The following information applies to British Citizen’s holding a UK passport issued in the UK. Non-British Citizen passport holders or British Citizens holding a UK Passport issued abroad or holders of British Subject Passports should contact the appropriate consulate or embassy for clarification. General passport enquiries should be directed to the Identity and Passport Service. Please visit their website www.ips.gov.uk or
telephone 0870 5210410. Please note, both passport and visa regulations can change and you should therefore check with your travel agent or the relevant embassy well in advance of travel. It can often take some time to obtain a visa, so you are advised to apply in plenty of time.

Your responsibility: It is the responsibility of passengers to ensure they have valid, acceptable passports and any required visa or any other documentation for the travel they are to undertake - you must be able to meet the entry requirements for both your final destinations and any stop-off points en-route. Passengers without the correct
documentation may be refused carriage by the airline or entry into any country. Where entry is refused, fines or other financial penalty will be imposed on or by the airline and the passenger(s) concerned will be required to immediately return to their country of departure. Any passenger who travels without the required passport/visa/other
documentation is solely responsible for and must immediately pay all fines, surcharges, other financial penalty, costs (including the cost of their immediate return flight) and any other sums of any description which are incurred or imposed by the airline or incurred by ourselves. This will be the case regardless of whether the lack of correct documentation is spotted at the departure airport. We can accept no liability in this situation and no compensation, expenses, refund or other sum will be paid.

Validity: A valid passport is essential when you travel abroad. Although your passport has been issued for 10 years (5 years for children) you should note that some overseas countries have an immigration requirement for a passport to remain valid for a minimum period after the date of entry to that country (typically 6 months). If your passport
is in its final year of validity, you are advised to check the requirements of the destination before you make your final travel plans.

Names: At the time of booking please ensure you supply your first name and surname, (as they appear on your passport) as both of these must be stated on your flight ticket. This will reduce confusion and delays at check-in, especially when travelling to the USA. It is anticipated that customers could face more queries and delays as more countries introduce Advance Passenger Information systems. You may not be able to travel and insurance may be invalid if the name on your passport and travel documents don’t match.
If, after booking a holiday but before travelling, any member of your party changes their name, e.g. as a result of getting married, we must be notified immediately so that we can make the necessary changes to your holiday documentation. Children are required to have their own passport.

Currency & Money

We recommend that you carry the bulk of your spending money in a secure form such as Travellers cheques or the Cashpassport. Don’t forget its handy to have local currency when you first arrive. Major credit cards and debit cards are also widely accepted in most locations but charges vary and are often not transparent so please check with your card issuer before you travel.

At the Airport / Train / Ferry Terminal - Check-in

The following information is designed to help you complete the checkin process as quickly as possible.  If you fail to check in on time, the transport provider is entitled to refuse to allow you to board the flight/train/ferry. We cannot accept responsibility if such a situation arises and, whilst we endeavour to assist in making alternative travel arrangements to your resort, any cost or loss incurred as a result will be your responsibility. If you fail to check in at all for your departure from the UK, we retain the
right to cancel any other arrangements you have booked with us and you will be unable to use your return transport to the UK. No refund can be made for any unused arrangements.
When you arrive at the check-in desk, you will be asked for your ticket, passport and baggage. Once you have checked in, you can move through to the departure lounge where you will find further information, including your departure gate number.

Important Notice:

Flights: You are advised to check-in approximately 3 hours prior to the departure time on your flight tickets, but in all cases you must have checked-in at least 1 hour prior to departure, failure to do so could result in you being denied travel. Remember no calls will be made for your flight so please make sure that you are at the departure gate no
later than 45 minutes before your departure time (60 minutes for some destinations). Passengers that are refused travel will be responsible for arranging alternative transportation at their own expense.

Eurostar: You must check-in a minimum 40 minutes prior to the departure time on your ticket, except Avignon service (60 minutes).
Special needs passengers should add 45 minutes to standard check-in times.

Eurotunnel & Ferries: You must check in at least 1 hour prior to departure but we do recommend you arrive at the port 2 hours prior to travel as traffic can be difficult.

Security: Please keep your luggage with you at all times. Never carry packages or presents for anyone else. Unattended luggage will be removed and destroyed.

Transport Arrangements

Scheduled and low cost flights:
Scheduled flights are based on pre-determined schedules set by airlines. Low cost flights are booked directly with the airline and are subject to change. A scheduled flight may have intermediate stops or require connecting flights and some scheduled airlines work in partnership with other airlines to give more choice and better onward connections. Whilst the flight information included in brochures is as accurate as possible at the time the brochure is printed, tour operators and airlines do regularly review flight arrangements to ensure flights serve customers in the best possible way. This occasionally does cause disruption and changes to flight times - where significant, these changes will be advised to you before you travel.

Transport Schedules:
The schedules of transport providers and their services are printed as known at the time of going to press but may change, as airlines, train and ferry operators can make changes over which we have no control. Always check all your transport information when you receive your invoice and tickets. Though we are not responsible if your flight, ferry
or train is delayed, we will do our best to arrange for the operator to give you appropriate meals and so on. We will not actually provide these ourselves.

Baggage:
• Although handling arrangements at UK departure points are excellent, there are occasions when your baggage may be delayed. However, if you take out the insurance we recommend, you will be covered for emergency purchases.
• A charge will be made if your hold baggage exceeds the allowance stated on your ticket. Baggage allowances vary according to the airline so always check before you travel. Individual items of luggage must not exceed 30kg for lifting purposes.
• Remember to pack any medication, valuable items and photographic film in your hand luggage and not in your suitcase.
• Items such as knives, scissors, tweezers and laser pointers must not  be carried in your hand luggage, so remember to pack them in your suitcase.

Code sharing:
Some airlines now work in partnership with one another and sell seats on each other’s planes to enable more choice and better onward connections. This means that your flight may be with a different company to the one you expect.

Fitness to fly:
You may need permission from your doctor to fly if you suffer from certain medical conditions which may mean you also require assistance from the airline. Should you have any concerns about your fitness to fly, please ask your travel agent.

Pregnancy:
Regulations vary from airline to airline, but some will refuse to carry women who will be 28 weeks pregnant or more on the date of return travel. If you are in doubt, please check with the airline concerned. We recommend that you also consult your own doctor.

Medical Equipment:
If you are carrying medical/mobility equipment, you must ensure that you have adequate insurance to cover the items for possible loss or damage.

Safety:
The safety and welfare of passengers is of paramount importance. While we wish to create a genuine holiday mood, you will be denied boarding or have imposed additional conditions of carriage if any passenger:

•is intoxicated and or disruptive.
•found to be smoking on board our aircraft.
•makes an inappropriate remark. Inappropriate remarks are considered as any comment or statement made by a person, which indicates they may be carrying a bomb (or other such explosive device), a firearm or weapon regardless of that person’s intent or reason for making the comment or statement. Although we want you to start and end your holiday on a high note, please make sure that you keep any drinking to a minimum before the departure of your flight. Boarding will be denied to any passenger who appears to be intoxicated or whose behaviour we consider to be disruptive. Passengers that are refused travel will be responsible for arranging alternative transportation at their own expense.

We realise that some larger passengers, due to their size, often find that aircraft seat width is insufficient for their needs. For your own safety and comfort and that of other passengers, you must advise us or your travel agent at the time of booking if you know or are unsure as to whether the seat size on the aircraft will be sufficient for your needs.

If you do require additional space, then subject to availability, you can purchase more than one seat located side by side or if you prefer, a wider seat in an upgraded class (where applicable). We regret however, that due to additional costs incurred by us, you will have to pay the full cost of all seats required by you, plus any upgrade supplement per seat. If you are purchasing extra seats due to your size, please contact us or your travel agent.

Sporting Equipment

Most airlines can accept most types of sports equipment – charges apply. All such items will travel on a weight and space-permitting basis only. You should also have insurance for these items.

Carriage of Golf Clubs:
Some of the airlines named on the ‘Travel By Air’ pages will agree to carry half a set of golf clubs within your baggage allowance. Charges will however be made by some airlines for carriage of golf clubs, payable either at the time of booking, or at the airport prior to departure. If you are planning to take golf clubs, please ask your travel agent to contact the relevant airline at the time of booking, and they will be able to provide details of prices. Your Travel Agent must also give details of your request to take golf clubs on to your travel advisor at the time of booking. Golf clubs must be secured in their bag, and as above, carriage will be subject to availability. It is in your interest to have your golf clubs insured. We advise that all courses require official proof of handicap. Car hire: we strongly advise golfers to pre-book car hire. Although public transport/taxis will probably be available from all of our recommended accommodation, arrangement may be costly
and/or time consuming.

Deep Vein Thrombosis:
Deep Vein Thrombosis (DVT) is a serious condition where blood clots develop in the deep veins of the legs. Prolonged immobility is generally thought to be the common underlying risk factor, and thus any travel involving prolonged immobility can result in developing a DVT. A wide range of advice is available on DVT - you are strongly recommended to obtain advice that will include information on those people most at risk of DVT and how to reduce risks when flying. Most passengers can reduce risks through keeping circulation active by practicing in-seat exercises, especially leg exercises, and walking around the aircraft whenever possible. Most airlines provide details of suitable exercises you can do and other measures you can take to reduce risks within their in-flight magazines or during in-flight videos. More comprehensive advice can be found on the UK Department of Health's website (www.dh.gov.uk) but if you believe you are at a higher risk or have any concerns about the risks or doubts about flying, you must consult your GP before you travel.

Flight Operation:
Flight timings shown in this brochure are based on the 24 hour clock system. These timings, however, are provisional only and will be submitted for approval by the UK and overseas scheduling committees, and are therefore given for guidance only and are subject to alteration and confirmation. Our reservation system will show the latest timings for your flight. The right is reserved to substitute alternative airlines and/or aircraft at any time. All bookings are subject to the grant of licenses by the Civil Aviation Authority.

Your accommodation:

Accommodation can, at times, have a lively atmosphere, and facilities and entertainment may vary according to the mix and ages of guests in residence.

Official Ratings & Our Ratings: Ratings systems are an attempt to give a guide to the overall quality of properties. The official ratings are given by the authorities in the country, and do tend to give a fair impression of relative standards within that country. However, different countries have different standards, so don’t assume that a 3-star hotel in one country is equivalent to a 3-star hotel in another. Our universal ratings system is based on the views (at the time of publication) of senior managers both in the UK & overseas. In this brochure, if we consider a hotel to have a different rating to its official rating, our rating will be seen by the property name and the official rating will be in the property text. If no official rating is stated you can assume that the official rating and our rating is the same.

Hotel Rooms:
When we mention room types in our brochure, in most cases you can expect to receive a room similar to that described below. Please note however that whilst room categories in different hotels may have the same or similar names, the criteria for their classification is likely to differ, as these are the names the hotels use and they do not have standard definitions.

Room Configuration:
A ‘double’ is a room with a double bed. A ‘Twin’ is a room with two single beds. A ‘single’ or ‘Twin for sole use’ is a room with one or two single beds. A double bed may be two single beds with double bedding. Single rooms are often smaller, may not have a balcony and may not be of the same general standard as normal twin rooms. Some hotels have rooms which sleep up to 4 persons. Room layout may consist of up to 4 separate beds or a combination of double, twin, camp beds, sofa beds or rollaway beds. In some hotels 3rd and 4th beds may be only suitable for a child, but in other hotels there may
be a reduction available if 4 adults share the room. Rooms for up to 4 persons may not be any larger than standard twin or double rooms so space is likely to limited and the room may be cramped. Where rooms do accept extra beds, some hotels may require an additional local charge to be paid which can vary by destination – please ask for details when you book. Though we will do our best to help, please note that we cannot guarantee the room configuration or type of beds that you will be provided with.

Check-in:
Hotel rooms are not generally available until around 3pm on the day you check in. When you register, many hotels will ask you for an imprint of your credit card to cover any personal extras. If you do not have a credit card, they may ask for a large cash deposit.

Check-out:
The check-out time at most hotels is between 9am-12 noon on the last day.

Views:
If you would like a specific view, please be aware that rooms described as having a pool view may not have a full pool view because of plants or buildings blocking the view.


Maps:
The maps we show are for your general information only - they are not to scale and may not accurately show the actual route of your tour or the exact location or place marked.

Single Supplements:
If a single person occupies a double room they will usually be asked to pay extra (a single supplement). Hotels price their rooms as doubles and they do not reduce the rates if they are occupied by a single person. The costs to the hotel of providing the room – heating, lighting, cleaning etc. are the same regardless of how many people occupy that room.
Hotel design may mean that single rooms are smaller and may have different facilities to standard rooms. While there is normally a supplement for these rooms the overall cost will usually be less than when a single person occupies a double room.

Air conditioning:
Some properties have individual air conditioners located in either the bedroom or the living area, allowing you to adjust the atmosphere to your own liking. In some  descriptions we have indicated that there is centrally-controlled air conditioning. This means it is operated at the discretion of the management, both in bedrooms and public areas. In such cases air conditioning may be restricted to particular times of the day and to the hottest months of the summer. It may be that only cool air is provided, not necessarily warm air as well. There may be a local charge for air conditioning in some rooms.

Other guests:
We do not have exclusive use of all properties featured in this brochure. It is possible, therefore, that there may be guests from other countries and of mixed age groups at your accommodation. Many hotels we feature do operate corporate conference facilities and there may be occasions where business meetings are taking place during your stay

Infants:
Please let us know when you book if you need a cot. You may have to pay a charge locally for this and any other special services or facilities you require. When you arrive, you should check that the cot is satisfactory. If not, you must let your representative or hotel know immediately. Certain hotels, resorts, tours and excursions may not be suitable for children or infants. You should read the brochure description carefully to make sure that they meet your needs. Our staff will also be able to advise you if you are still unsure.

Hotel-run Children’s clubs:
Standards and facilities at kids club's featured in this brochure may vary. We are unable to accept responsibility for or give any guarantee for the standard of the facilities and qualifications of personnel at hotel run clubs. Kids club(s) may not meet standards of similar facilities in the UK and Guests are strongly advised to remember that local standards and requirements in respect of such clubs may differ overseas and so you must ensure that you are completely satisfied with the facilities and staff providing this service before you enrol your child or children into the club and into the clubs' care.

Entertainment and other hotel facilities:
These differ from hotel to hotel, so please read the descriptions carefully. A charge may be made locally for entertainment and the use of some hotel facilities. Not all hotels provide entertainment, and the quality at those that do will vary. Some hotel facilities may be unavailable during peak periods. Some smaller hotels do not have lifts, and stairs can be steep and narrow. Smaller hotels, especially those with lower ratings, have limited public rooms, often with no lounge area.

Watersports & sporting activities:
We refer to a number of watersports and other sporting activities within the brochure, most of these are neither owned or operated by Thomas Cook and we cannot guarantee that they are maintained or operated with the customer's safety in mind. We would ask that you take all reasonable precautions to protect yourself and your party whilst on holiday and would recommend that you only use companies who demonstrate good safety practices. You should ensure watersports and other similar sporting activities you wish to take part in are covered by your own holiday insurance. Some activities/ watersports may be considered to be hazardous pursuits by some insurance companies.

Groups:
Not all featured properties are suitable for or accept group bookings (usually, but not necessarily, all-female or all-male parties). At some properties, groups are accepted but you may be required to pay a deposit. This is refundable less the cost of any damage or loss.

Maintenance:
From time to time it may be necessary for certain facilities to be withdrawn for general maintenance purposes. Water and electricity supplies may occasionally be interrupted while this is being undertaken.

Safety & hygiene:
Swimming pools and water features: some of our hotels and apartments welcome local people and other holidaymakers not residing at the property to use the swimming pool and facilities within the accommodation. This can lead to pool areas becoming busy at times, for example sunbathing space and available sunloungers may become limited. Please make use of the pool shower facilities before swimming - this helps to prevent any potential infections and helps to keep the pool clean. Every pool is different and most hotels / apartments do not employ life guards, so you are strongly recommended to familiarise yourself with the pool layout, identifying the deep and shallow ends before using. Do not use the pool after dark or when the pool is closed, even if the pool has underwater lights. You should never swim when you have been drinking alcohol. Whilst some of our hotels and apartments have water features, such as slides or flumes, which may appear in our photography, generally we do not recommend these are used. It is possible such features may have been replaced or removed since the photography was taken.

Overseas Safety Standards:
Although the accommodation featured does operate to its own country’s standards, regrettably the safety standards and regulations overseas may not be of the same level that we enjoy in the UK. For instance, the design and height of balconies may differ. The setting and enforcement of local regulations is a matter
for the Authorities of the country and the foreign supplier of the services concerned. We are working with hoteliers to improve standards wherever possible. You should familiarise yourself with fire procedures, including emergency exits in your accommodation, the swimming pool(s) area and any unfamiliar cooking appliances. If in
doubt, ask your representative or an appropriate member of staff.

Children:
Children must be supervised by you at all times, especially near water, on balconies or in unfamiliar buildings and surroundings.

Your destination

Resorts:
In low season, resorts can be quiet with some facilities in limited supply, whereas in high season the resort is sure to be full, with facilities in full swing. However, there may be occasions where hoteliers or providers of services withdraw a facility temporarily or otherwise due to lack of demand, especially at the start and end of season.
If you would like to visit particular attractions, we recommend that you check their availability in resort as they may have to close at short notice because of the weather or for routine maintenance.

Resort development:
Some of the destinations in this brochure are still being developed and even in more established resorts there is often a possibility of building work taking place. If in our opinion this is likely to affect your booked accommodation, we will tell you at the time of booking or, if you have already booked, you will be contacted before
departure if there is time. Please refer to the Booking Conditions, section ‘Circumstances beyond our control’ for more information.

Smoking:
Restrictive legislation against smoking in public places is becoming increasingly common in destinations worldwide. You may find your holiday resort operates enforced smoking restrictions in areas including, but not limited to, enclosed public areas such as bars, pubs and restaurants. Fines may be imposed for breaching regulations. To find out more visit the FCO website www.fco.gov.uk

Driving:
Laws, licensing requirements and age limits vary throughout the world. We recommend you check with your travel agent, or the relevant embassy or consulate.

General Information

ABTA - The Travel Association
Swiss Travel Service is a member of ABTA with membership number V2185. ABTA and ABTA members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint,
contact ABTA, 30 Park Street  London SE1 9EQ Tel: 0203 117 0500 or look at our website:  www.abta.com.

Telephone calls
To ensure we consistently deliver excellent customer service, telephone
calls to Thomas Cook's UK offices are recorded.

Your Financial Protection
When you buy an ATOL protected air package or flight from us you will receive a confirmation invoice from us (or via our authorised agent through which you booked) confirming your arrangements and your protection under our Air Travel Organisers Licence number 0606. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk.

The price of your holiday includes the amount of £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices but will be shown separately on your confirmation invoice. Where you book a package holiday from our brochure/website which does not include a flight, we provide security by way of a bond held by ABTA. If you book arrangements other than a package holiday or a flight from us, the financial protection above does not apply.